Refund & Cancellation Policy
When money comes back, when it doesn't, and how to cancel an AMC — written plainly so there is nothing to argue about later.
Full refund if you cancel before installation or deployment work begins.
Work completed is billed at our standard rate; the balance is returned.
Once the source code is delivered it cannot be returned, so the fee is final.
We would rather talk you out of a purchase than take money for software that doesn't fit your shop. That is why the demo and sandbox are open before you pay anything.
1. Software licence
- Cancel before installation or deployment starts — full refund, no questions.
- Cancel mid-deployment — we bill the work completed and refund the balance, with the calculation shown to you in writing.
- After the offline build is installed and running, or after the web platform source code is handed over, the fee is non-refundable.
- If the software materially fails to do what was demonstrated and we cannot fix it within 30 days of you reporting it, you get a full refund.
2. AMC cancellation
AMC can be cancelled at any time with 30 days' notice, by message or email. Monthly billing stops at the end of the notice period; there is no exit fee and no minimum term.
On an annual AMC paid in advance, we refund the unused whole months, less any month in which significant support work was delivered. Cancelling AMC never affects your licence — the software keeps working.
3. Add-on and custom work
Custom modules, integrations and hosting setup are quoted and approved in writing before work starts. Once development has begun, the deposit covers work in progress and is not refundable; if you cancel, we hand over whatever has been completed to that point.
4. What is not refundable
- Third-party costs already paid on your behalf — servers, domains, SMS or WhatsApp gateway credits
- Training sessions and migration work already delivered
- Change of mind after the source code has been handed over
- Issues caused by modifications made by your own developers
5. How to request a refund
Message us, or email us, with your invoice number and the reason. We acknowledge within two working days and, where a refund is due, process it to the original payment method within 7 to 10 working days. GST already remitted is refunded in line with tax rules.
Related: Terms of Service · Privacy Policy
THIS POLICY IS A DRAFT FOR YOUR REVIEW — CONFIRM THE COMMERCIAL TERMS AND WORDING BEFORE PUBLISHING.