Privacy Policy

How Shinka Systems handles information you share with us, and how the Dry Cleaner POS software handles the data of your business and your customers.

This policy covers two separate things: information we collect when you visit this site or talk to us about buying software, and the data held inside a Dry Cleaner POS installation we deliver to you.

1. What we collect

When you contact us, request a demo or download the brochure, we collect the details you give us — name, business name, phone number, email address, city and what you told us about your requirement. We do not buy contact lists, and we do not track you across other websites.

• Enquiry details you submit through forms, WhatsApp, email or phone
• Basic, aggregated website analytics such as pages viewed and referring source
• Invoicing details required by law, including GSTIN where applicable

2. How we use it

Enquiry information is used to answer you, prepare a quote, run a demo and, if you buy, deliver and support the software. We may send you release notes or a follow-up about your enquiry; we do not send unrelated marketing, and you can ask us to stop at any time by replying on the same channel.

3. Your business and customer data

The data your shop enters into the software — customers, orders, payments, employees, expenses — belongs to you. In the offline build it never leaves your computer. In the web platform it sits in the database on the server you or we provision in your name.

We access that data only when you ask us to: during setup and migration, or while resolving a support issue under an AMC. Where possible we work on a copy or an anonymised export. We never use your customer records for our own purposes, and we never sell or share them.

4. Sharing and processors

We do not sell personal information. Limited data may be handled by service providers acting on our instructions — hosting and cloud infrastructure, email delivery, accounting and, if you enable them, SMS or WhatsApp gateways. Each provider receives only what is needed for that function.

We may disclose information where the law requires it, or to protect our rights in a dispute.

5. Retention

Enquiry records are kept for up to 24 months from the last contact. Invoices and tax records are kept for the period Indian law requires. Backups taken during a migration or support incident are deleted within 30 days of the work being completed, unless you ask us to hold them.

6. Your rights

• Ask what personal information we hold about you, and get a copy
• Have inaccurate details corrected
• Ask us to delete your enquiry record, subject to legal retention
• Withdraw consent to further contact at any time
• Request export or deletion of any working copies of your business data

Write to us on the number or address below and we will respond within 30 days.

7. Security

Access to client systems is restricted to the team members working on your deployment, over authenticated connections, with multi-factor authentication where the platform supports it. Passwords are stored hashed; nobody at Shinka Systems can read your login password. If a security incident affects your data, we will tell you promptly and tell you what we are doing about it.

8. Contact

Questions about this policy, or about data we hold: WhatsApp us. We will always tell you plainly what we have and what we did with it.

THIS POLICY IS PROVIDED AS A TEMPLATE FOR YOUR REVIEW — HAVE YOUR LEGAL ADVISOR CONFIRM THE FINAL WORDING BEFORE PUBLISHING.