Order types and tracking — not a routing platform you don't need.
If you run a fleet of vans and need GPS dispatch and route optimisation across a city, a dedicated logistics platform will serve you better — see how we compare to one at /compare/cleancloud-alternative. If you take pickup and delivery requests over phone or WhatsApp and just need them scheduled, tracked and billed properly, this is built for exactly that, without the cost of software you won't use.
What's actually built for this.
Order type at intake
Every order is tagged In-Store, Pickup or Delivery at the POS, with a delivery date and an optional Express/Urgent surcharge, so nothing is scheduled by memory.
A tracking link customers actually use
Every order gets a public URL showing status, items and payment settlement, with no login required. Share it over WhatsApp and the "where's my order" phone calls mostly stop.
An invoice with a QR code straight to that tracking page
Printed on every receipt.
Order status your whole counter can see
Pending, Processing, Ready, Delivered and Cancelled tabs with live counts, so staff know what's due for delivery today without asking.
Delivery date and urgency set at intake, not after
The delivery date and an Express/Urgent surcharge are chosen right when the order is created — not added later as an afterthought — so the same order carries its promised date all the way to the Delivered tab.
Live counts on every status, so nothing waits on memory
Pending, Processing, Ready, Delivered and Cancelled each show a live count on their own tab — staff can see at a glance how many deliveries are due today without opening every order individually.
A full settlement history on every order
Partial payments, balance collected on delivery, and the method used for each are all recorded against the order — so 'did they pay?' is a lookup, not a phone call to whoever handled it.
A pickup order, start to finish.
Request comes in over phone or WhatsApp
Staff note the pickup address and preferred time — nothing about this step is automated today, and we say so.
Order created with type = Pickup
Garments, colour, tags and delivery date are recorded at intake, same as any counter order.
Status moves through Processing to Ready
The order shows on the Ready tab with a live count, so staff know it's due to go out.
Customer gets a tracking link
Shared over WhatsApp, showing live status with no login required.
Delivered and settled
Balance collected on delivery is logged against the order, closing the loop.
No route optimisation. No driver app. No fleet GPS.
No live GPS or automatic stop-sequencing for a fleet of vehicles. If pickup and delivery is a side of your business — a handful of daily runs, staff-managed — this covers it well. If delivery logistics across many vehicles and drivers is the core of your business, a dedicated platform built for that (we compare to one directly) will do more for you than we will today.
When you actually need route optimisation — and when you don't.
Route optimisation earns its cost when you're sequencing stops for multiple drivers across a spread-out city, every day, at real volume — that's a genuine logistics problem, and dedicated platforms solve it well (we compare directly to one at /compare/cleancloud-alternative).
Most single-shop and small-chain pickup/delivery operations aren't there yet — a couple of staff manually working from the Ready tab and a shared list covers it, and paying monthly for a routing engine you're not using is money that could go toward the AMC or a second branch instead.
Do you have a driver app or route optimisation?+
Not today. Orders are tagged for pickup/delivery and tracked by status, but assigning and routing drivers is a manual, staff-run process, not automated dispatch.
Can customers track their delivery without calling the shop?+
Yes — every order has a public tracking link with live status, shareable over WhatsApp, no login needed.
Can I schedule a delivery date at the time of order?+
Yes, delivery date and order type (in-store, pickup, delivery) are set right at the POS when the order is created.
We run several delivery vans across a city — is this enough for us?+
Honestly, probably not on its own — you'd get more value from a platform built around route optimisation and driver dispatch. We're open to scoping a custom integration if you want our billing and order data feeding into a dedicated logistics tool — talk to us.
How do customers know their delivery is on the way, without calling?+
The tracking link shows live status, but there's no automated 'driver is 10 minutes away' style notification today — staff share updates manually over WhatsApp using the tracking link.
Is there anything like QDC's automated WhatsApp alerts?+
Not to that depth — QDC's WhatsApp automation is genuinely ahead here, and we say so directly at /compare/quick-dry-cleaning-software-alternative. What we have is a shareable tracking link and an optional WhatsApp messaging add-on, not automated conversational alerts.
Track it properly, without paying for a fleet platform.
Order types, delivery dates and a public tracking link — built in, not bolted on.